Refund policy

Shipping, Return & Refund Policy

We hope you love everything you order from Joyful Things Society! Because many of our items are carefully curated, handmade, or hand-finished, please review the following policies before making a purchase.

Shipping & Order Processing

Orders are typically processed and prepared for shipment within the timeframe provided at checkout or on the applicable product listing.

Please note that processing time refers to the time required for us to prepare your order and does not include carrier transit time.

During holidays, product launches, sales, markets, or other high-volume periods, processing times may be slightly longer. We appreciate your patience while we carefully prepare your order.

Once your order has shipped, you will receive tracking information when available.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us at hello@joyfulthingssociety.com as soon as possible. We will make every reasonable effort to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or been transferred to the shipping carrier.

Joyful Things Society is not responsible for packages delivered to an incorrect address provided by the customer.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control.

Estimated delivery dates provided at checkout or by the carrier are estimates and are not guaranteed. Weather, holidays, carrier disruptions, transportation delays, and other circumstances may affect delivery.

We are always happy to help you locate available tracking information, but Joyful Things Society is not responsible for delays caused by the shipping carrier.

Lost or Missing Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at hello@joyfulthingssociety.com.

We will be happy to help review the tracking information and, when appropriate, assist with the carrier's lost-package process.

Please allow reasonable time for carrier delays before a package is considered lost.

Packages Marked “Delivered”

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location, with other members of your household, neighbors when appropriate, and your local carrier.

Carriers occasionally mark packages delivered shortly before the package actually arrives, so we also recommend allowing a short period of time before reporting the package missing.

If you are still unable to locate your order, please contact us and we will do our best to help you determine the appropriate next step.

Joyful Things Society cannot guarantee replacement or reimbursement for packages confirmed as delivered by the shipping carrier. Any replacement or refund will be determined based on the circumstances of the individual order and available carrier information.

Returned or Refused Packages

Orders returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or failure to retrieve a package may be refunded for the merchandise once the order is returned to us.

Original shipping charges are non-refundable, and any return shipping charges assessed to Joyful Things Society may be deducted from the refund.

If you would like the order shipped again, additional shipping charges may apply.

Local Pickup

When local pickup is offered, customers will receive notification when their order is ready.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup instructions, location, and available pickup times will be provided with your order confirmation or pickup notification.

Orders selected for local pickup will not be shipped unless separate shipping arrangements and any applicable shipping charges are completed.

Yes — I’d put the $50 threshold right up front so there’s no ambiguity. Here’s the updated section:

Local Delivery

Joyful Things Society may offer local delivery on select orders of $50 or more to eligible addresses within a 3-mile radius of the City of Argyle, Texas. The $50 minimum is based on the merchandise subtotal before taxes, shipping, or delivery fees.

Local delivery is not available for all products, orders, or addresses and will be offered only when applicable. When available, the local delivery option will be shown at checkout or arranged directly with the customer. Local delivery fees apply and will be displayed or communicated before delivery is confirmed.

Customers are responsible for providing a complete and accurate delivery address. Joyful Things Society is not responsible for orders delivered to an incorrect address provided by the customer, including incorrect house numbers, street names, apartment or unit numbers, ZIP codes, or other delivery information.

If you notice an error in your delivery address, please contact us at hello@joyfulthingssociety.com as soon as possible. We will make every reasonable effort to correct the address before delivery, but changes cannot be guaranteed once an order is out for delivery.

If an order cannot be delivered or must be redelivered because an incorrect or incomplete address was provided, an additional local delivery fee may apply.

Unless otherwise arranged, local delivery orders may be left in a safe location at the delivery address provided by the customer. A photo will be taken at the time of delivery to document and confirm delivery.

Once an order has been delivered to the address provided by the customer and delivery has been documented, the order will be considered successfully delivered. Joyful Things Society is not responsible for loss, theft, damage, weather exposure, or other issues occurring after confirmed delivery.

Customers are responsible for ensuring that the delivery location is safe and accessible and for promptly retrieving delivered merchandise.

Local delivery fees are non-refundable once delivery has been completed, including when merchandise is subsequently returned.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be:

In the same condition in which you received it
Unworn and unused
Free from damage, stains, odors, or signs of use
In its original packaging, with tags attached when applicable
Accompanied by a receipt or other proof of purchase

To request a return, please contact us at hello@joyfulthingssociety.com within 14 days of receiving your order.

Please do not send a return without contacting us first. Items returned without prior authorization may not be accepted or refunded.

Once your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Returns should be sent to:

Joyful Things Society
5912 Eagle Mountain Dr.
Argyle, TX 76226

Return Shipping

Unless an item arrived damaged, defective, or incorrect due to an error on our part, return shipping costs are the responsibility of the customer.

If we provide a prepaid return shipping label for a standard return, the cost of the label may be deducted from your refund.

Original shipping charges are non-refundable unless the return is the result of an error by Joyful Things Society.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us at hello@joyfulthingssociety.com as soon as possible so we can make it right.

Please include your order number and photos of the item and packaging when possible. This helps us evaluate the issue and determine the best resolution.

Damage reported after an item has been used, altered, washed, worn, or otherwise handled beyond reasonable inspection may not be eligible for replacement or refund.

Handmade & Hand-Finished Items

Some Joyful Things Society products are handmade, hand-painted, hand-finished, decoupaged, or created using materials that naturally vary.

Small variations in color, texture, pattern placement, brushwork, finish, wood grain, or other details are part of the character of handmade goods and are not considered defects.

Colors may also appear slightly different depending on your screen or device settings.

Non-Returnable Items

Certain items are not eligible for return, including:

Custom or personalized products
Special-order items
Gift cards
Final sale or clearance items marked as non-returnable
Personal care or beauty products
Perishable goods
Items that have been worn, used, altered, damaged after delivery, or returned without their original packaging or tags when applicable

For hygiene and product-safety reasons, additional merchandise may be designated as final sale on the individual product listing.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

We do not process direct exchanges.

The fastest way to get a different item, size, or style is to request a return for the original item and place a separate order for the item you would like instead.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges and return shipping costs are not refundable unless the return resulted from an error by Joyful Things Society.

If more than 15 business days have passed since your refund was approved, please contact us at hello@joyfulthingssociety.com.

Store Credit

In certain circumstances, Joyful Things Society may offer store credit in place of a refund, including for eligible gift returns or returns accepted outside of our standard 14-day return period.

Any store credit offered outside of our standard return policy is provided at the discretion of Joyful Things Society and does not guarantee that future late returns will be accepted.

Store credit will be issued for the eligible merchandise value only. Original shipping charges, local delivery fees, and return shipping costs are not eligible for store credit.

Final sale items, custom or personalized products, gift cards, and items that have been used, worn, altered, or damaged after delivery are not eligible for store credit unless otherwise required by law.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.

Returned merchandise must be in the same condition in which it was received, unworn or unused, with tags when applicable, in its original packaging, and accompanied by proof of purchase.

Certain exceptions, including personalized or custom-made goods, may apply as permitted by law.